Purchase Policy
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Purchase Policy
1. Pricing
The prices for all products listed on our website are based on the international price setting in Malaysia and are subject to alteration without prior notification. While we strive for accuracy in listing prices, errors may occasionally occur. In the event of a pricing error, we retain the authority to either cancel or refund the order.
2. Currency Conversion and Exchange Rates
Currency conversion and fluctuating exchange rates can influence the final amount billed to international customers. The exact amount may differ due to currency rate fluctuations and additional fees imposed by financial institutions.
3. Shipping
Please note that at this time, untule only can be shipped within Malaysia. We apologize for any inconvenience this may cause to our international customers.
4. Amendments to the Purchase Policy
We maintain the right to modify our Purchase policy at any time. Any alterations will be reflected on this page, so we encourage you to periodically review this policy for updates.
5. Warranty Information
Regarding the umbrella bone, we will repair it free of charge if it breaks down during normal use for 6 months after purchase.
For further information, kindly consult the respective pages. : untule® – untule® After Care , untule® Q&A , untule® Warranty
6. Repair
Regarding the parasol of untule, we will repair it with the following contents.
- Repair costs are free within 6 months after purchase. 7 months or more are available for a fee.
- In the case of paid repair, the customer will be responsible for the transfer fee and round-trip shipping fee in addition to the repair fee.
- We cannot send the repaired parasol together with the ordered product.
- Be sure to remove any dirt from the item to be repaired, and dry the rainwater before sending it to us.
- It may take some time depending on the details of the repair and the time of deposit.
In cases requiring paid repairs, customers are responsible for both the transfer fee and round-trip shipping costs, in addition to the repair fee. Please note that the repaired parasol cannot be shipped together with your ordered product.
For comprehensive information on untule® – untule® After Care , untule® Q&A , untule® Warranty
Shipping and Delivery Policy
1. Shipment Duration
Items in stock:
– Estimated delivery within 2-3 business days for WEST Malaysia.
– Estimated delivery within 7-9 business days for EAST Malaysia.
Delays may occur due to various factors such as flight delays, shipping container issues, port congestion, and more. If you have further questions, please don’t hesitate to reach out to our Customer Service Team.
2. Shipping Expenses
The cost of shipping varies based on your chosen shipping method and the destination. You can review the shipping costs during the checkout process before finalizing your purchase.
3. Package Tracking
Once your order is shipped, you will receive a shipping confirmation email containing tracking details. This information can be used to monitor the delivery status of your package.
4. Shipping Limitations
Kindly be aware that certain products may be subject to shipping limitations because of their size, weight, or regulatory restrictions. We will make every effort to inform you of any restrictions on the product page.
5. Unsuccessful Deliveries
In cases where a package cannot be delivered due to an incorrect customer-provided address, refusal of the package, or any other reason, we will make efforts to contact you to resolve the issue. Additional shipping fees may apply for reshipment or redelivery of orders.
6. Amendments to the Shipping & Return Policy
We retain the prerogative to make adjustments or revisions to our Shipping & Return Policy without advance notification. Any alterations and revisions will be published on this policy page for your convenience. We recommend periodically reviewing this policy to remain informed of any modifications that could impact your shopping experience.
These updates are intended to improve your shopping experience and maintain our policies in accordance with industry norms and best practices.
7. Your Continued Use of Our Services
By continuing to use our services and making purchases on our website, you acknowledge and agree to abide by the most recent version of our Shipping & Return Policy. If you do not agree with the revised terms, please refrain from using our services and contact our customer support team if you have any questions or concerns.
Returns and Exchanges Policy
Policy on Returns and Exchanges: When Exchanges are Permitted
Thank you for shopping with anello official store Malaysia. We value your satisfaction and are committed to providing a smooth shopping experience. Please take a moment to review our Returns and Exchanges Policy to ensure a hassle-free process.
Returns and Exchanges Eligibility:
We understand that there may be instances where you need to return or exchange a product. However, please note that, with the exception of the following cases, all products sold are considered final sale and cannot be exchanged or returned:
- Incorrect Delivery: In the event that you receive a product that is not what you ordered, we will be happy to assist you in resolving the issue.
- Defective Items: If you receive a product that is damaged or has manufacturing defects, please contact us promptly so we can address the issue.
However, please note that we cannot accept returns in the following cases.
- Products that have passed 7 days or more including the arrival date
- Products that can be judged to have been used, repaired, washed, or cleaned according to our standards
- Products with odors, stains, or scratches caused by the customer
- Products with missing accessories, tags, etc. Sale and outlet-priced products, reserved items, and lucky bags
- Products purchased from other platforms
Please note that
- If the product is defective, we will exchange it for the same product only if it is in stock. If there is no stock that can be exchanged, we will respond with a refund.
- We may ask you to provide an image of the defective part in order to confirm and inspect the defective part.
- Please note that if you return the product without contacting us, it will be treated as a return due to the customer’s convenience, and you may be responsible for the round-trip shipping fee.
Return and Exchange Procedure:
To initiate a return or exchange, please follow these steps:
1. Contact us within 7 business days of the delivery date.
2. Gather the following information:
– Order number
– Reason for the return or exchange
– Clear photos of the item clearly showing the issue
3. Reach out to us through one of the following methods:
– WhatsApp: +6016-273 7844
– Email: customercare.anello@gmail.com
Upon approval of your return or exchange request, we will provide you with instructions on how to return the item(s) to us. Once we receive the returned item(s), we will inspect them to ensure they meet the eligibility criteria.
Please understand that we reserve the right to refuse any return or exchange that does not meet these criteria or if the request is made after the specified timeframe.
If you have any questions or concerns regarding our Returns and Exchanges Policy, please do not hesitate to contact us through the provided contact information. We are here to assist you and ensure your shopping experience with us is a positive one.
