(a) Click on the link to our Official Website https://shop.my.anello.jp/ and log in to your account.
(b) To add items to your cart, click on ‘Add to Cart’ with your desired quantity.
(c) To review your added items, click on the ‘Bag’ icon located at the upper right corner of the page.
(d) When you’re ready to place your order, click on ‘Checkout’ and your order summary will appear for your review.
(e) Fill in your preferred Shipping Destination, Delivery Method, and Payment Method, then click on ‘Proceed to Checkout’ to proceed with the payment.
- After the order is completed, an Order Completion Email will be sent to your registered email address. If you do not receive the email, it is possible that there is an error in the email address you entered, or that email from our store has been rejected. Please contact us if there’s any issue regarding the email.
- You can check the details of your order in “Order History” on My Page.
- The same procedure applies to orders for reserved items.
Unfortunately, once you successfully placed an order, you’re not able to cancel your order.
Sorry, all orders placed from the Website are not allowed exchange items.
There’s no warranty for the bags, but if there’s any issue with the bags that you received, kindly contact us within 7 working days of the delivery date. You may contact our Customer Service Team through Whatsapp (016-273 7844) or Email (customercare.anello@gmail.com).
Sorry, we do not offer the service to repair bags. But the durability of our bags can be as long as 2 years or even longer. Therefore, if your bag has problems such as damaged zippers, you can go to a nearby tailor shop for repairs.
We do accept the following payment options: Credit Card via Stripe, PayPal Express, and Bank Transfer.
There may be several reasons why your payment failed. Kindly reach out to our Customer Service Team and let us help you.
We’re sorry you received a damaged or incorrect parcel. Please contact us within 7 business days of the delivery date or submit a request for a return with photos to us through Whatsapp (016-273 7844) or Email (customercare.anello@gmail.com).
- If the product is defective, we will exchange it for the same product only if it is in stock. If no stock can be exchanged, we will respond with a refund.
- We may ask you to provide an image of the defective part in order to confirm and inspect the defective part.
- We do not accept returns of items purchased from our offline store.
- Please note that if you return the product without contacting us, it will be treated as a return due to the customer’s convenience, and you may be responsible for the round-trip shipping fee.
- When requesting an exchange, we do not accept products with missing price tags, or products that we determine have been used by the customers.
All orders payment made will be shipped within 72 hours / 3 working days. Delivery will take 2-3 working days once the courier picks up for WEST Malaysia. For EAST Malaysia, it will take 7-9 working days.
RM 10 for orders below RM 150; FOC for orders above RM 150 (Applicable to the whole of Malaysia).
We’re sorry your parcel has been delayed. While there may be a delay in the delivery, no action is needed on your end. You may continue to track your parcel. While for further inquiries, please feel free to contact our Customer Service Team.
Here’s our physical store’s address: anello® Official Store Malaysia. F1.53, 1st Floor, Sunway Pyramid. No.3, Jalan PJS 11/15, Bandar Sunway, 47500 Selangor.
Yes, we work directly with the brands and authorized distributors in Japan to ensure that all the products we sell are authentic.
anello bags are available at retail outlets and online stores in Malaysia.
anello® Official Store Malaysia.
- F1.53, 1st Floor, Sunway Pyramid. No.3, Jalan PJS 11/15, Bandar Sunway, 47500 Selangor.
- Lot F32, AEON MALL Bukit Tinggi No. 1, Persiaran Batu Nilam 1/KS 6, Bandar Bukit Tinggi 2, 41200 Klang, Selangor.
anello Shopee – https://shopee.com.my/anello.os
anello Lazada – https://www.lazada.com.my/shop/anello
Legato Largo is a women’s bag brand founded in 2004 and it is the sister brand of anello.
Legato Largo® is a musical speed symbol that means “slowly, gently. ” Based on the concept of “a bag that you would want to use every day in your own way,” it embodies our desire to be a comfortable companion to your daily life.
anello is a brand from Japan with gender-neutral style that is appropriate for both men and women. Its minimalist design with multi-functional is casual and suitable for daily use. Crafted with durable materials, innovative features, and attention to detail, anello is committed to providing customers with reliable and trendy bags that cater to various lifestyles.
anello backpacks are known for their robust construction, ergonomic design, and spacious interiors. The strength of anello backpacks lies in their durability, ensuring they withstand daily wear and tear. With multiple compartments, adjustable straps, and high-quality zipper. This makes them ideal for a range of uses, from commuting to outdoor adventures.
anello offers a range of travel-friendly bags, with features like large capacities, multiple pockets, and comfortable carrying options. Below are the recommended bags for travel.
https://shop.my.anello.jp/product/atc3333r/
https://shop.my.anello.jp/product/atc3332r/
https://shop.my.anello.jp/product/ats0766r/
https://shop.my.anello.jp/product/ath0851r/
Yes, many anello bags are suitable for use as diaper bags. The ample storage space, multiple compartments, and water-resistant make them ideal for organizing baby essentials. Below are the recommended diaper bags.
https://shop.my.anello.jp/product/atb2521r/
https://shop.my.anello.jp/product/atb0197r/
anello bags often feature water-resistant materials, providing protection against light rain or spills. While they are not fully waterproof, the water-resistant properties help keep your belongings safe in various weather conditions. Refer to the product description for detailed information on the water-resistant properties of each bag. It’s advisable to check the specifications of the specific model you are interested in for clarity.
Cleaning instructions may vary based on the materials used in your specific anello bag. Generally, it is recommended to clean by using sanitizer and wet tissue.
anello typically has no warranty for the bags, but if there’s any issue with the bags that you received, kindly contact us within 7 business days of the delivery date. You may contact our Customer Service Team through Whatsapp (016-273 7844) or Email (customercare.anello@gmail.com).
Many anello backpacks come with padded compartments designed to safely carry laptops or tablets. Check the product specifications for the size of devices that can be accommodated and ensure that the bag you choose meets your specific electronic device-carrying needs.
anello’s return and exchange policies may vary, so it’s advisable to review the terms and conditions on the official website or contact our Customer Service Team through Whatsapp (016-273 7844) or Email (customercare.anello@gmail.com) for information on the return process, time frames, and any associated fees.
To ensure you’re purchasing an authentic anello bag, it’s recommended to buy from authorized dealers or the official anello website. Please be aware that all bags purchased from unauthorized stores are considered counterfeit.
Frequently Asked Questions.
01. About anello®
02. The order
You can check the status of your order by logging into your account on the anello® website or by contacting customer service.
03. Shipment
Yes, you can track your order using the tracking information provided in your shipping confirmation email.
If your order is delayed or lost during shipping, please contact customer service for assistance.
04. Returns, exchanges and complaints
01. The order
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
02. Shipment
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
03. The order
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
04. Returns, exchanges and complaints
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.