Bags Purchase Policy
Purchase Policy
1. Pricing
The prices for all products listed on our website are based on the international price setting in Malaysia and are subject to alteration without prior notification. While we strive for accuracy in listing prices, errors may occasionally occur. In the event of a pricing error, we retain the authority to either cancel or refund the order.
2. Currency Conversion and Exchange Rates
Currency conversion and fluctuating exchange rates can influence the final amount billed to international customers. The exact amount may differ due to currency rate fluctuations and additional fees imposed by financial institutions.
3. International Compliance and Regulations
We are committed to adhering to international regulations, export control laws, and all other legal prerequisites for international sales. Be assured that your purchase will be handled with the utmost integrity.
4. International Shipping and Customs
For our international customers, it’s important to note that additional customs duties, import taxes, and fees may be applicable, and these responsibilities lie with the recipient. We recommend consulting your local customs office for details on possible charges.
5. Amendments to the Purchase Policy
We maintain the right to modify our Purchase policy at any time. Any alterations will be reflected on this page, so we encourage you to periodically review this policy for updates.
6. Warranty Information
6.1 Warranties are not included with our bags. However, if you encounter any issues with the bags you’ve received, please reach out to us within 7 business days from the delivery date by contacting our Customer Service Team.
6.2 In the case of the umbrella frame, we offer free repairs in the event of a breakdown during normal use within 6 months from the date of purchase.
For further information, kindly consult the respective pages. : untule® – untule® After Care , untule® Q&A , untule® Warranty
7.Repair
Regrettably, we do not offer bag repair services. However, the longevity of our bags can extend up to 2 years or even more. Notably, we offer repair services exclusively for “untule®” products, which encompass the following terms:
In cases requiring paid repairs, customers are responsible for both the transfer fee and round-trip shipping costs, in addition to the repair fee. Please note that the repaired parasol cannot be shipped together with your ordered product.
For comprehensive information on untule® – untule® After Care , untule® Q&A , untule® Warranty
8.Order Processing
All orders will be packaged and shipped within 72 business hours after the order is placed. You will receive a tracking number notification via our order system or email.
Shipping and Delivery Policy
1. Shipment Duration
Items in stock:
– Estimated delivery within 2-3 business days for WEST Malaysia.
– Estimated delivery within 7-9 business days for EAST Malaysia.
– For international shipments, the estimated delivery time is typically 10-14 business days.
Delays may occur due to various factors such as flight delays, shipping container issues, port congestion, and more. If you have further questions, please don’t hesitate to reach out to our Customer Service Team.
2. Shipping Expenses
The cost of shipping varies based on your chosen shipping method and the destination. You can review the shipping costs during the checkout process before finalizing your purchase.
3. Package Tracking
Once your order is shipped, you will receive a shipping confirmation email containing tracking details. This information can be used to monitor the delivery status of your package.
4. Shipping Limitations
Kindly be aware that certain products may be subject to shipping limitations because of their size, weight, or regulatory restrictions. We will make every effort to inform you of any restrictions on the product page.
5. Unsuccessful Deliveries
In cases where a package cannot be delivered due to an incorrect customer-provided address, refusal of the package, or any other reason, we will make efforts to contact you to resolve the issue. Additional shipping fees may apply for reshipment or redelivery of orders.
6. Amendments to the Shipping & Return Policy
We retain the prerogative to make adjustments or revisions to our Shipping & Return Policy without advance notification. Any alterations and revisions will be published on this policy page for your convenience. We recommend periodically reviewing this policy to remain informed of any modifications that could impact your shopping experience.
These updates are intended to improve your shopping experience and maintain our policies in accordance with industry norms and best practices.
7. Your Continued Use of Our Services
By continuing to use our services and making purchases on our website, you acknowledge and agree to abide by the most recent version of our Shipping & Return Policy. If you do not agree with the revised terms, please refrain from using our services and contact our customer support team if you have any questions or concerns.
Returns and Exchanges Policy
Policy on Returns and Exchanges: When Exchanges are Permitted
Thank you for shopping with anello official store Malaysia. We value your satisfaction and are committed to providing a smooth shopping experience. Please take a moment to review our Returns and Exchanges Policy to ensure a hassle-free process.
Returns and Exchanges Eligibility:
We understand that there may be instances where you need to return or exchange a product. However, please note that, with the exception of the following cases, all products sold are considered final sale and cannot be exchanged or returned:
- Incorrect Delivery: In the event that you receive a product that is not what you ordered, we will be happy to assist you in resolving the issue.
- Defective Items: If you receive a product that is damaged or has manufacturing defects, please contact us promptly so we can address the issue.
However, please note that we cannot accept returns in the following cases.
- Products that have passed 7 days or more including the arrival date
- Products that can be judged to have been used, repaired, washed, or cleaned according to our standards
- Products with odors, stains, or scratches caused by the customer
- Products with missing accessories, tags, etc. Sale and outlet-priced products, reserved items, and lucky bags
- Products purchased from other platforms
Please note that
- If the product is defective, we will exchange it for the same product only if it is in stock. If there is no stock that can be exchanged, we will respond with a refund.
- We may ask you to provide an image of the defective part in order to confirm and inspect the defective part.
- Please note that if you return the product without contacting us, it will be treated as a return due to the customer’s convenience, and you may be responsible for the round-trip shipping fee.
Return and Exchange Procedure:
To initiate a return or exchange, please follow these steps:
1. Contact us within 7 business days of the delivery date.
2. Gather the following information:
– Order number
– Reason for the return or exchange
– Clear photos of the item clearly showing the issue
3. Reach out to us through one of the following methods:
– WhatsApp: +6016-273 7844
– Email: customercare.anello@gmail.com
Upon approval of your return or exchange request, we will provide you with instructions on how to return the item(s) to us. Once we receive the returned item(s), we will inspect them to ensure they meet the eligibility criteria.
Please understand that we reserve the right to refuse any return or exchange that does not meet these criteria or if the request is made after the specified timeframe.
If you have any questions or concerns regarding our Returns and Exchanges Policy, please do not hesitate to contact us through the provided contact information. We are here to assist you and ensure your shopping experience with us is a positive one.
Order
1. How do I place an order?
(a) Click on the link to our Official Website https://shop.my.anello.jp/ and log in to your account.
(b) To add items to your cart, click on ‘Add to Cart’ with your desired quantity.
(c) To review your added items, click on the ‘Bag’ icon located at the upper right corner of the page.
(d) When you’re ready to place your order, click on ‘Checkout’ and your order summary will appear for your review.
(e) Fill in your preferred Shipping Destination, Delivery Method, and Payment Method, then click on ‘Proceed to Checkout’ to proceed with the payment.
- After the order is completed, an Order Completion Email will be sent to your registered email address. If you do not receive the email, it is possible that there is an error in the email address you entered, or that email from our store has been rejected. Please contact us if there’s any issue regarding the email.
- You can check the details of your order in “Order History” on My Page.
- The same procedure applies to orders for reserved items.
2. Can I cancel or make changes to my order once it’s been placed?
Unfortunately, once you successfully placed an order, you’re not able to cancel your order.
3. Can I make an exchange for another design?
Sorry, all orders placed from the Website are not allowed exchange items.
4. Is there any warranty for the bags that I bought?
There’s no warranty for the bags, but if there’s any issue with the bags that you received, kindly contact us within 7 working days of the delivery date. You may contact our Customer Service Team through Whatsapp (016-273 7844) or Email (customercare.anello@gmail.com).
5. Is there got any service for bag repair?
Sorry, we do not offer the service to repair bags. But the durable of our bags can be as long as 2 years or even longer. Therefore, if your bag has problems such as damaged zippers, you can go to a nearby tailor shop for repairs.
Payment
1. What kind of payment method may I use?
We do accept the following payment options: Credit Card via Stripe, PayPal Express, and Bank Transfer.
2. What if my payment failed?
There may be several reasons why your payment failed. Kindly reach out to our Customer Service Team and let us help you.
Returns and Exchange
1. What should I do if my order was damaged or incorrect?
We’re sorry you received a damaged or incorrect parcel. Please contact us within 3 business days of the delivery date or submit a request for a return with photos to us through Whatsapp (016-273 7844) or Email (customercare.anello@gmail.com).
- If the product is defective, we will exchange it for the same product only if it is in stock. If no stock can be exchanged, we will respond with a refund.
- We may ask you to provide an image of the defective part in order to confirm and inspect the defective part.
- We do not accept returns of items purchased from our offline store.
- Please note that if you return the product without contacting us, it will be treated as a return due to the customer’s convenience, and you may be responsible for the round-trip shipping fee.
- When requesting an exchange, we do not accept products with missing price tags, or products that we determine have been used by the customers.
Delivery
1. How long the delivery will take?
All orders payment made will be shipped within 72 hours / 3 working days. Delivery will take 2-3 working days once the courier picks up for WEST Malaysia. For EAST Malaysia, it will take 7-9 working days.
2. How much are the shipping fees?
RM 10 for orders below RM 150; FOC for orders above RM 150 (Applicable to the whole of Malaysia).
3. What should I do if there’s a delay in my delivery?
We’re sorry your parcel has been delayed. While there may be a delay in the delivery, no action is needed on your end. You may continue to track your parcel. While for further inquiries, please feel free to contact our Customer Service Team.
Stores
1. Where is your store location?
Here’s our physical store’s address: anello® Official Store Malaysia. F1.53, 1st Floor, Sunway Pyramid. No.3, Jalan PJS 11/15, Bandar Sunway, 47500 Selangor.
2. Are your products authentic?
Yes, we work directly with the brands and authorized distributors in Japan to ensure that all the products we sell are authentic.
